Refund Policy

Welcome to The Liberacy!

These points of Exchange, Return & Refund Policy outlines our transactional policy and the rules and regulations for the use of The Liberacy’s Shop, located at https://theliberacy.com/shop with its parent company as The Liberacy located at https://theliberacy.com

By accessing this website we assume you accept these points of our Exchange, Return & Refund Policy. Do not continue to use The Liberacy Shop or Website if you do not agree to accept all of the points stated on this page.

Definition

Exchange, Return & Refund Policy applies to any product sold online from The Liberacy Shop on the official webpage of https://theliberacy.com/shop and excludes any other platform on which the same product is sold by the same seller/company and not by any unauthorized or pirated seller.

Exchange

An exchange request of any product sold to a customer belonging to any country will be considered only if the request has been made under 7 days of the product delivery.
Exchange request will be subject to only certain criteria, such as,
1) Damaged product.
2) Wrong Printing.
3) Poor Printing.
4) Missing Pages.
5) Wrong depiction of the product from the Image provided in the store.
6) Wrong product delivery.

No Exchange will be accepted after 7 days of product delivery.
No Exchange will be accepted if the claims are wrong.
There will be a Video call inspection before accepting an Exchange Request.

Costs will be managed and compensated, in case of price mismatch, under point 6, of wrong product delivery.
The Liberacy Shop will NOT charge the customers in case of Exchange and takes all the responsibility of mismanagement.

Return

Return request can be filed in 5 days of product delivery and it will be subjected to certain rules,
1) Return will only be accepted if the product delivered is Wrongly priced, that is, the price printed on the product is different from the price showed on the website and the price the customer paid.
2) Return request will be accepted if the product delivered is Damaged, Incorrectly printed, or missing pages.

Except for the above 2 points, no return request will be accepted.
Full Refund will be made after the request has been accepted, and refund amount will reach the customer in 3-5 business days.
The Liberacy will be responsible for the mismanagement and will not charge its customer for shipping.

No Exchange will be accepted after 5 days of product delivery.
No Exchange will be accepted if the claims are wrong.
There will be a Video call inspection before accepting an Exchange Request.

Refund

When accepted the request for Exchange or Return, 100% of the paid amount will be refunded back to the customer and no hidden cost will be applied to the customer.

In case of a sale, the amount paid by the customer (sale price) will be refunded and not the original cost.
Sale prices are not subjected to point 1 of the Return section, that is, the price mismatch case will not be considered during a sale.

In any case, The Liberacy will take complete responsibility of mismanagement and will not charge its customer for the shipping cost anywhere in the world.

Amount paid will be refunded in 3-5 business days or with the speed of bank processing of any country.

There will be NO REFUND on downloadable products that were never delivered.

Customers are advised to file an Exchange or Return request through our Shop, or drop an email at customerservice@theliberacy.com or WhatsApp us on (+91)7058210249
Customers are requested to give full details of the order will filing a request.

The following terminology applies to the Terms and Conditions, Privacy Policy, Exchange, Return & Refund Policy, Disclaimer Notice, and all Agreements that “The Liberacy” has either published or agreed upon in written form.
“Client”, “You”, “Visitor”, “Customer” and “Your” refers to you, the person who has logged in to this website/shop or is browsing/surfing the website https://theliberacy.com and https://theliberacy.com/shop from anywhere around the world.
“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company “The Liberacy” owned by Hemant Rajkumar Sahu.
“Party” or “Parties” refers to both the Client and The Company.
“Government” means any top/elected authority of a State established by the rule of law. “Government Authority” refers to any agency established by the Government of any State either by law or as mentioned in any legal document of any law of the State. “Judicial Authority” or “Judiciary” refers to a court established in a State for the protection of rights and crimes in the State as mentioned by the Law of the State.
Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.